A phone system for staffing and recruiting teams
Quill Hound Voice is a business phone system that writes the call note for the recruiter. Each recorded call is transcribed and summarised, a follow-up is drafted for review, and the call, the summary and the follow-up task are saved to the matching Bullhorn or Salesforce record. It costs Starter $39, Growth $59 and Scale $89 per user per month.
The problem it solves
A recruiter's day is calls: candidates, client contacts, references, call-backs. The system of record only helps if each of those calls ends up on the right record with a note someone else can read. In practice the note is typed from memory between calls, or not typed at all, and the next person to open the candidate has to ask what was said.
Quill Hound Voice removes the typing. The phone system knows who was on the call, records it, and produces the note and the next step itself. The recruiter's job becomes checking a draft, not writing one.
What happens on each call
| Step | What Quill Hound Voice does | What the recruiter does |
|---|---|---|
| Dial | Click-to-dial from Salesforce or Bullhorn, or from the softphone in the browser. An embedded call panel sits inside the CRM. | Clicks the number. |
| Talk | Records the call and plays the recording notice when your policy says to. | Has the conversation. |
| Summarise | Transcribes the recording and writes an overview and key points to the call. | Reads it instead of replaying the call. |
| Follow up | Drafts a follow-up text and email from what was said. | Reviews, edits or dismisses the draft. Nothing sends by itself. |
| Log | Saves the call, its summary and the follow-up task to the matching record, and shows saved or failed on the call. Failures retry automatically. | Nothing, unless a write shows as failed. |
Bullhorn and Salesforce
Quill Hound Voice connects to Bullhorn and to Salesforce, and a generic webhook covers other systems. The write-back is never silent: every call shows whether its CRM write saved or failed, so an admin can see that the record is complete instead of assuming it. The Starter plan includes 1 CRM connection, Growth includes 3, and Scale is unlimited, which matters for firms that run more than one CRM account.
Running the desk
- Routing. An attendant menu, ring groups and direct numbers send inbound calls to the right recruiter or team. Reps answer in the browser, and their own cell phones can ring as part of a line.
- Coaching. A manager can listen to a live call, whisper to the recruiter, or join the call. A live board shows who is on the phone now.
- Reports. Call-volume and handling reports, without anyone keeping a tally.
- Texting. Where a workspace has texting turned on, recruiters can text contacts from the same number they call from.
- Privacy between reps. Reps see their own calls; team leads and admins see more.
Recording candidates and clients lawfully
Recruiters call people in every state, and some states require everyone on a call to agree to recording. In Quill Hound Voice an admin chooses when the recording notice plays: on every call, or only when the other person's number or the address on their record is in a state the admin has listed. The admin also writes the notice's wording. If the state cannot be worked out from the number, the notice plays. Our guide to call recording consent laws by state explains the rules; it is not legal advice, and your own counsel should confirm your policy.
Calls with candidates often include personal details. Quill Hound Voice keeps Social Security numbers, birth dates, card and bank numbers, driver's licence numbers and health details out of the stored transcript and summary text, and admins can set recordings and transcripts to delete automatically after a chosen number of days.
What it is not
Quill Hound Voice is not an applicant tracking system, a power dialer or an AI that talks to candidates. It is the phone system beside your ATS or CRM. It has no native desktop app; it runs in the browser. It holds no third-party certification such as SOC 2.
Cost for a recruiting team
Pricing is per user, per month, billed monthly: Starter $39, Growth $59 and Scale $89. Starter has a 3-user minimum and 400 minutes per user; Growth includes 1,000 minutes per user; Scale has unlimited minutes. A five-recruiter desk on Growth is $295 a month. Every plan has the same features, and an admin can cancel at any time from Settings. If you are weighing it against a general-purpose phone system, see Quill Hound Voice vs Quo (OpenPhone).
See the plans and start today
Self-serve checkout, billed monthly per user. Cancel any time from Settings.