Call recording with AI summaries, for teams without time to relisten
Quill Hound Voice records business calls, transcribes each recording when the call ends, and writes a short summary and a draft follow-up onto the call record. Recording, transcripts and summaries are included on every plan, from $39 per user per month.
Why a recording alone is not enough
Most phone systems can record. Few people ever play the recordings back, because finding the two minutes that mattered in a twenty-minute call takes twenty minutes. A recording nobody listens to protects you in a dispute and does nothing for the next call. The useful part is the text: what was asked, what was promised and what happens next, written down where the next person will see it.
What you get after each recorded call
| Item | What it is | Who acts on it |
|---|---|---|
| Recording | The audio, played back from the call record through a signed link that expires. | Anyone allowed to see the call. |
| Transcript | The full text of the call, written automatically once it ends. | Read instead of relistening. |
| AI summary | An overview and a list of key points, labelled as AI-generated. | The rep, a manager, or whoever takes the next call. |
| Draft follow-up | A text message and an email drafted from what was actually said. | The rep reviews, edits or dismisses it. Nothing sends by itself. |
| CRM record | With Salesforce or Bullhorn connected, the call, summary and follow-up task are saved to the matching record with a saved or failed status. | Nobody, unless a write fails. |
The recording notice
Federal law and most states let one person on a call consent to recording it. A group of states, including California, Florida, Illinois, Pennsylvania and Washington, require everyone on the call to agree. The practical answer most businesses use is a short announcement at the start of the call.
Quill Hound Voice gives the workspace admin three settings for that notice:
- Always: the notice plays on every call.
- Listed states only: the notice plays when the other person's phone number, or the address on their contact record, is in a state the admin has listed. If the state cannot be worked out, the notice plays.
- Never: no notice. Only appropriate where you are sure consent is handled another way.
The admin also writes the wording. Which setting is right for you is a legal question; our guide to call recording consent laws by state lays out the rules and is not legal advice.
What happens to the data
- Who processes it. Calls are carried and recorded by Twilio. Recordings and transcripts are sent to OpenAI through its business API to transcribe and summarise them. The full list is on the Subprocessors page.
- No model training. Quill Hound does not use customer data to train any AI model, and under OpenAI's API terms data sent through the API is not used to train its models.
- Sensitive details. Social Security numbers, birth dates, card and bank numbers, driver's licence numbers and health details are kept out of the stored transcript and summary text.
- Retention. An admin can set automatic deletion: recordings are deleted after the chosen number of days and full transcripts are cleared, while the summary stays. With no setting, they are kept until deleted or the account ends.
- Access. Each workspace's data is separated from every other workspace's. Reps see their own calls.
- Limits you should know. Quill Hound Voice holds no third-party certification such as SOC 2, and does not offer a HIPAA business associate agreement today, so it should not be used for calls that contain protected health information. The Privacy Policy has the detail.
Who uses it this way
- Home-services teams that quote over the phone and need the follow-up out the same day.
- Front desks that want a summary on every call instead of a handwritten note.
- Recruiters who need the call on the candidate's record; see Quill Hound Voice for staffing and recruiting.
- Managers who review calls by reading summaries and listen only to the ones that need it.
What it costs
Quill Hound Voice is Starter $39, Growth $59 and Scale $89 per user per month, billed monthly. Recording, transcription and AI summaries are not add-ons: they are on every plan. Plans differ by included minutes (400 per user on Starter, 1,000 on Growth, unlimited on Scale), CRM connections and the Starter plan's 3-user minimum. For how that compares with a lower-priced phone system, see Quill Hound Voice vs Quo (OpenPhone).
See the plans and start today
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